Common t's and c's that apply at Ideal Driving School in addition to the conditions on our pricing page! Most of them are common practice in Australia and are also commonsense to a lot of the population!
» : Information on our website including all external links is for informational purposes only; being provided as a convenience and they do not constitute an endorsement or an approval by us. We have not taken into consideration your personal situation or any other circumstances, and therefore we take no responsibility or legal liability of the accuracy, legality or for your any actions based on the information on our website or on the external links! Please clarify any matters directly with your instructor once you meet him/ her for the lesson. Information provided via telephone, sms, emails are general purpose only and were constructed without considering your personal circumstances. Please consult with your instructor once you meet for the 1st lesson to clarify any details specifically pertaining to you.
» :If you are taking any drug or medicine that may affect your driving, you must let us know in writing at the time of you make the contact with us for the very first time or immediately as they occur! If you have any physical or mental health issue that may affect your driving, you must let us know at the very beginning! If you are not a fit and proper person, we may refuse to offer you our service due to the health and safety of everyone!
» : Prices are fixed; all payments (in full) must be cleared at the start of the lesson/ test (lay-buys are not accepted). Please bring cash with change/ withdraw cash from ATM beforehand/ in the middle of lesson & don’t forget to keep your receipt. If you are planning to pay via bank transfer, please make sure you enter the correct bank details and send a screenshot of your transfer to instructors mobile at the start of the lesson! If you are planning to pay by credit card, this has to be arranged prior to the day of the lesson/test. Extra $20 for tollway, admin fee for invoice, refund.
» : The instructor reserves the right to change the price in exceptional circumstances, even though it doesn’t happen usually! Our packages are not to be used in conjunction with any other promotion like $39 online booking 1st lesson /1 referral (1 week waiting) on test day! 1 Free retest guarantee package to the same VicRoads excluding VicRoads fees/ pickup/ drop-off, must book test as per instructor’s availability. There will be no credit refund if was eligible for 1 free retest but it wasn’t needed to take.
» : Our prices do not include VicRoads fees and are subject to change without notice. All packages are nonrefundable. If you are not 100% satisfied with the instructor/ car, just pay for that lesson at a pay-as-you-go rate directly to the instructor instead of paying for the package at the end of the first lesson.
» : Driving into the City/ freeway/ own car not during peak hour traffic (which is on Monday to Friday between 7.30-9.30am, and between 4-7pm) (We do not drive on the freeway during the first lesson and this is subject to the instructor’s discretion, even after your first lesson).
» : Maximum 3 hours lesson together/ day, time start at the time of booking. Mobile phones must be switched off or on airplane mode, no audio/video recording is permitted, zero BAC is required, no general conversation to avoid unnecessary distraction to you.
» : All lessons are conducted on public roads and not in private property e.g. own garage. The drive instructor’s car must be used for all lessons and for the drive test. 1 person over the age of 16 may join in the car for 1 lesson subject to instructor’s approval; those under 16 are not allowed. Lesson in own car (3rd person not allowed in car) $75/hr, if instructor agree after 1st lesson (meet and finish same location and provide secure parking for instructors car to kept while instructor teaching in your car).
» : You must carry your Victorian learner permit card or appropriate licence, documents required by the law every time you go for the driving lesson. Please make sure to take all personal belongings with you after the lesson/ test. We do not take responsibility for any lost property or damages.
» : If you made a booking and fully paid for it, we will attend it if you are not reachable via call/ sms/ email. However, if you didn’t paid for your booking and you are not responding to our call/sms/ email or you are out of reach, we may not attend the booking.
» : Instructors are mostly on time for the lesson; please allow an extra hour in case instructor held up in traffic. Cancelling on the spot still requires you to pay for the lesson in full. You cannot change/ cancel a booking on the spot for any reason. For example change of mind, change of driver, late, change start/finish point, auto/ manual within a package, didn’t like instructor/ car too small/ big, couldn’t find learner permit/ licence, forgot vision glasses, something else comes up urgently or any other excuses; call out fees is equal to the full fees of that booking payable for that booking.
» : If, for any reason, VicRoads declines your request to undergo a test on the spot, full payment is still required and must be paid to your Instructor (unless the reason for VicRoads declining your test is due to the instructor’s car in not roadworthy)! This matter is completely between learner/ driver and VicRoads; we don’t take any responsibility in this matter as it’s beyond our control. So, please double check with VicRoads about all their requirements directly prior to the day of drive test.
» : An unofficial guide on what to bring on the day of the test: Learner permit card, Logbook if you are under 21 with declaration signed; don’t use red pen/pencil. Vision glasses/doctor’s letter/court order etc. Check that the test date/time/location details are correct (including HPT validity), and be sure to arrive early or on time for your test. Unused/ early finished test time can’t be used for lessons/ other purposes due to OH&S policy!
» : Overseas licensees: Overseas licence holders can have a VicRoads acceptance letter ready to present to VicRoads on the day of drive test along with all the required documents, even if they have shown them to VicRoads prior. Passport, Visa, proof of address, credit/debit card, overseas licence (not permit), verification, English translation & amendment if detail doesn’t match exactly between your documents.
» : If you live in the Melbourne CBD/ nearby busy area then you must meet at our pickup point near Melbourne city or at VicRoads Carlton as advised by your instructor so that you get a learning environment rather wasting time on heavy traffic inside the city. We offer lesson in freeway/ inside the CBD/ outside of day-light hours are for 2 hours duration to have enough time to teach you.
» : Once you have decided which VicRoads you want to go for your drive test and you have started your lessons with the instructor who is specialised for that VicRoads, you may not change the VicRoads within that package.
» : Test day pickup/drop off depends on distance, instructor’s availability and may cost extra or may not be available for your area. If you need pickup on the drive test day and you become late for VicRoads appointment due to busy traffic condition or any other reason which is beyond our control, we are not responsible for that! In addition to that, during any service from us if anything happen which is beyond our control for example natural cause, etc., we do not take any responsibility for that and full payment required to the instructor! Of course, if instructor is late, we take full responsibility but for your kind information: none of our instructor ever been late in the past when it comes to drive test as we know how important it is.
» : By law, all traffic offence and fines apply to the person behind the wheel. That means, learner driver is responsible to pay any fines. In case of a collision, learner driver require to pay any excess amount as required determined by the insurance provider. We have to mention these matters by law. However, since 2008 (we started the business), there was not a single case when there was an accident, traffic fine, any payment made my learner driver for damages as we have been fortunate that such an incident has never occurred!
» : Instructors are independent contractors, not an employee of “Ideal driving school”, are licenced and regulated by the relevant Government Authority (CPVV) formally known as Taxi service commission (TSC). Any misunderstandings that occur during the lesson are completely between the learner driver and the instructor. The school will try to solve any issues when you make a written complaint to us via our website but take no responsibility for any actions of the instructor. If we cannot solve the issue within 28 days, you will be required to contact the TSC to further resolve any matters between you and an instructor. For your kind information: This doesn’t usually happen with us as we prioritize our client and our policy is: “Customer is always right”!
» : Even though you might request for us to contact you in a certain way, time, method, we might not be able to follow these instructions. For example, if you request for us to contact you via email and we have not received a reply from you, we may give you a follow-up courtesy call.
» : Visiting our website, contacting us by calling/ texting/ emailing, via our website, social media, etc. you are agreeing the above terms and conditions as well as any other terms and conditions. Ideal driving school reserves the right to change/ amend any terms and conditions at any time without further notice. Please feel free to let us know if you have any question or clarification via our website contact form!